Password Self Reset

Have you ever forgotten your password or locked yourself out? With this new feature, you have the ability to reset your password online. In order to use this feature, you must first activate the program. Here’s how.

Activating the password self reset program:

1. Log in to NetTeller.
   
2. Click on “Options” from the NetTeller menu bar.
   
3. Verify that your E-mail address is correct. (Update if necessary)
   
4. In the “Personal Question” field, create a question to which only you know the answer.
   
5. In the “Personal Question Answer” field, type in the answer to your chosen question. (ANSWERS ARE CASE SENSITIVE)
   
6. Click “SUBMIT” to activate program.

1. Click on “Reset Password” located in the upper right hand corner of the NetTeller tool bar.
   
2. Provide your:

• NetTeller ID
• Email address on file – If the address does not match, you will be unable to reset your password online.
  
• Email Subject – This will be the subject line in the email you receive with your reset information.

3. You will receive an email within 10 minutes with a password reset link. This link is only valid for 2 hours from time of reset.
   
4. Click on the link and enter your NetTeller ID and the answer to your pre-established question (ANSWERS ARE CASE SENSITIVE) – Click “SUBMIT”
   
5. Enter your new NetTeller Password – Click “SUBMIT”

New Security Feature
The security of your personal and financial information has always been our top priority. We are now taking that security to the next level.

Here's how it works:

• NetTeller will begin to monitor your login activity for an unspecified time period and establish a behavioral pattern.
• During a random login, you will be prompted to answer three separate "Challenge Questions" from a list of varied questions (e.g., "What was the name of your first pet?"). Answers are not case sensitive.
• In the future, if NetTeller detects a variation in your login pattern such as logging in from a different computer, your challenge questions will be presented to you. Correct answers to those questions will be required before you can access NetTeller.
• It is important that you remember your answers. While they are not case sensitive, characters/digits must be an exact match.

IMPORTANT: You will be allowed three attempts to properly respond to your challenge questions. If you exceed your three attempts, you will be blocked out of NetTeller and will be required to contact the Bank at 1.877.362.0100.

If you request to have your entire security system reset (questions and answers), we must receive your request in writing along with proper identification. To protect you against identity theft, this policy will be strongly enforced.

Here are some other great safety tips for online banking that can help you reduce your chances of identity theft and unauthorized account access:

• First National will never call or send an e-mail asking you for account numbers, passwords, challenge questions/answers or any other personal information. If you receive such a request by phone or e-mail, please call us at 1.877.362.0100 to verify before responding.
• To identify any unusual transactions quickly, view your transaction history and images of paid checks online weekly between statement cycles.
• Do not share your passwords with anyone.
• Do not write down your passwords. If you do, make sure you keep them in a secure place where only you have access.
• Do not save your passwords to your computer.
• Use the "Exit" button on the right hand side of the NetTeller tool bar to log out completely and safely. This is especially important when you are accessing NetTeller from a public computer.

If you have any questions about these security features, please contact us or e-mail onlineservices@1nbank.com or call 1.877.362.0100 between the hours of 8:00 AM and 8:00 PM EST Monday through Friday.

Online Banking Demo
First National is pleased to offer our customers the convenience and ease of banking where they want, when they want with our Internet banking services, NetTeller and FNB Net Cash Manager.

All you need is an Internet browser such as Microsoft Internet Explorer or Netscape Navigator that supports SSL and 128-bit encryption.

You can use NetTeller to view your statement information, get account balances, request stop payments online and transfer money between accounts held at First National.

FNB Net Cash Manager offers you the same options as NetTeller, with the added ability to send ACH files, such as direct deposits, membership dues and Federal tax payments.

No more waiting in line at the branch or spending time on the phone to get your account activity. Get the information you want when you want, at the click of a button!

To access First National's NetTeller demo for personal Internet banking, use the following information to move around in the demo:

NetTeller ID: NTDEMO
NetTeller Password: 123456

Click here to go to the demo.

To access First National's FNB Net Cash Manager demo for business Internet banking, enter the following information to move around in the demo:

NetTeller ID: NCMDEMO
NetTeller Password: 123456

Cash Management ID: FNBCUST
Cash Management Password: BANK123

Click here to go to the demo.

NetTeller ID
Having a hard time remembering your ID#? NetTeller contains an option that allows you to pick the ID of your choice.

1. Log into NetTeller using your 12 digit NetTeller ID and NetTeller Password.
2. From the NetTeller main page, select the "Options" tab from the NetTeller menu.
3. Under "Options", select the "Personal" tab from the "Options" sub menu.
4. Next to Personal ID, enter your new ID – Any combination of numbers and letters up to 12 characters in length. However, your new alias must start with a letter.
5. Click “Submit".